Customer Care Center
Do you have policy, billing or claims questions: Call us here at Fryer's (see contact us at the home page) or if it is after hours or the weekend Encompass can be contacted via their "Customer Care Center" link above or by calling the automated Customer Service line at 888-481-6851 or the Customer Help line at 888-481-6854.
To report a claim after hours: Encompass representatives are available 24 hours a day, seven days a week to take your call at 800-588-7400 with their TimeSaver Claim Service.
Pay Bill at MM Fryer & Sons: You can make a payment by visiting Fryer's. We can key your payment information into the Encompass system and your account is immediately credited.
Pay Bill Online: You can quickly and easily pay your bill online with your credit or debit card through the Customer Care Bill Payment Center. You must have your policy number available to sign in. You can also sign up to use the 'Easy Pay' method which draws the payments directly from your checking or savings account.
Pay Bill by Phone: Have your policy number handy for automated bill payment assistance, call 866-430-2916.
Pay Bill by Mail:
P.O. Box 3576
Akron, OH 44309-3576